Mobile banking frequently asked questions

What is mobile banking?

Mobile banking is a version of internet banking that is designed specifically for your mobile phone. It’s in a user friendly format for mobile phones.

Do I need to register for mobile banking?

No, you can use your existing internet banking login. If you don’t have an internet banking login, you will need to register for internet banking first.

Is there a charge for mobile banking?

No, mobile banking is free, however standard transaction fees apply. Your service provider may charge you for internet access and call costs.

How do I access mobile banking?

To access QPCU mobile banking, simply open your mobile phone web browser and go to: https://netbank.qpcu.org.au/mvpmobile 

Can I use mobile banking on any mobile phone?

Yes you can, provided it’s a mobile phone with web access (e.g. iPhone).

Is mobile banking secure?

Yes, mobile banking has the same level of security as internet banking.

Does mobile banking offer the same features as internet banking?

It offers the majority of features available on internet banking, apart from services such as opening new accounts and redraw.

What features are available on mobile banking?

• check your account balances
• obtain a list of transactions
• transfer funds internally and externally
• pay bills via BPAY
• find out what interest you have earned or paid
• update your personal details
• contact QPCU

Will mobile banking look the same on all mobile phones?

No, there are so many variations of mobile phones that formatting may differ between handsets, however all of the features will remain the same.

What if I need more information?

Call us on 13 QPCU (13 7728) for more information.